DELSEY takes pride in the quality and design of our luggage. Since DELSEY's products bring you the very best in technology, durability and quality, our warranty against defects in material and workmanship from the date of purchase (Warranty period please find products Hang Tag mentioned). Save your receipt and if a problem does arise in the quality of your product, contact our Customer Service Department at 1-800-923-3388 for a repair location in Canada, or for one of our many Worldwide Service Centers. Our Service Centers will promptly repair or replace your luggage at our expense. The only expense you will incur will be the freight for sending your bag in for repair. It is important to realize, however, our warranty does not cover damage that may result from normal wear and tear, abuse of the product, or common carrier mishandling. If a common carrier damages your luggage, contact them immediately to file a claim. If you need service on a non-warranty repair, contact our Customer Service Department and they will direct you to an authorized service center that will repair your bag at a nominal cost.

Delsey Luggage offers a worldwide service program wherever you travel. Throughout the world, Delsey distributors are there to offer appropriate solutions if any problems occur with your product. In Canada service is offered through our Samboro network of authorized service centres for your Delsey products.

No Questions Asked Unconditional Warranty* - for "Helium Elite" ONLY

Since Delsey's products bring you the very best in overall quality of raw materials, components as well as craftsmanship through advanced technology and an "I care" attitude, our Elite collection has a world wide all inclusive warranty that covers any type of damage that your bag may incur. Whether it is a defect of workmanship, materials or has been broken or damaged by a common carrier, Delsey will repair or replace it free of charge for the first year with no questions asked. Just save your receipt.
We do not cover lost or stolen bags.
After this one year program the terms of our worldwide lifetime warranty will go into effect for all manufacturers' defects. Our limited worldwide warranty is against defects in material and workmanship. Save your receipt and if a problem does arise, contact our Customer Service Department at 1-800-923-3388 for a repair location in Canada, or for one of our many Worldwide Service Centers. Our Service Centers will promptly repair or replace your luggage at our expense. The only expense you will incur will be in the freight for sending your bag in for repair. Our warranty does not cover damage that may result from normal wear and tear, abuse of the product, or common carrier mishandling. If you need service on a non-warranty repair, contact our Customer Service Department and they will direct you to an authorized service center that will repair your bag at a nominal cost.

*For the first twelve months of ownership. After 12 months limited worldwide warranty takes effect.

Worldwide List of Distributors TOP

Europe | Middle East | Far East | Africa | North America | South America

EUROPE TOP
France: Delsey Tremblay en France Tel. Seige (33) 0149 38 3000 Sav: (33) 0134 47 4949
Benlux: Delsey, Antwerpen Tel. (32) 3360 8801
Bulgaria: Ina Trading Ltd. Sofia Tel. (359) 2 962 5674
Canaries: Ebcor S. A. Las Palmas de Gran Canaria tel. (34) 928 22 19 21
Cyprus: Michael P Michaelides Ltd. Nicosia Tel: (357) 2 435 131
Germany: Delsey Gmbh, Eschborn Tel. (49) 61 73 93 600
Greece: C. Sarafidis Bros. Athens Tel. (30) 1 947 8700
Iceland: Penninn-Egill Guttormsson, Reykjavik Tel. (354) 5 402 000
Ireland: BT Kelly & Sons Ltd. Dublin Tel: (353) 1 83 20 044
Italy: Delsey Italia S.P.A., Agrate Brianza (MI) tel. (39) 39 60 70 1
Portugal: Manuel F. Monteiro, Lisboa Tel. (351) 21 424 3700
Czech Republic: Tendence Praha Tel. (420) 26 70 21 471
Slovenia: Everet Int, Ljubljana Tel. (386) 61 425 07 27
Romania: INA International SRL, Bucarest Tel. (40) 1 41 10 693
Russian federation: Travien Moscow Tel: (7) 095 787 28 07
Scandinavia: Delsey A/S Ringsted Tel. (45) 57 67 14 33
Spain: Delsey Espana SA, Barcelona Tel. (34) 93 216 00 39
Turkey: ER-TEK, Istambul Tel. (90) 216 463 37 16
United Kingdom: Delsey Luggage Ltd, Herts (44) 208 731 35 30
Malta: Charles Grech, Birkirkara, Tel. (356) 44 44 00

MIDDLE EAST TOP
Bahrain: Jashanmal & Sons WLL, Manama Tel. (973) 582424
Iran: Gol Ceram, Tehran Tel. (98) 21 840 69 30
Jordan: Abu Shakra Trading Agency, Amman Tel. (962) 6 581 71 73
Kuwait: Jashanmal and Partners Ltd., Kuwait Tel. (965) 822225
Lebanon: EID, Jounieh, Tel. (961) 963 91 66
Oman: Capital Store LLC, Muscat, Tel. (968) 796200
Qatar: Salam Group, Doha Tel. (974) 4832050
Saudi Arabia: Salam, Jeddah, Tel. (966) 2 661 3979
United Arab Emirates: Jashanmal National Co., Tel. (971) 4 666633
Yemen: Mam International Corp., Sana’a Tel. (967) 1 286390

FAR EAST TOP
Australia: Busby Trading, Tel. (61) 2 9690 1888
Hong Kong: Texcon Asia Ltd., Tel (852) 26 19 03 11
South Korea: Park Corporation Ltd., Seoul Tel. (82) 31 748 03 04 6
Malaysia: BNA Distribution, Petaling Jaya, Tel. (60) 3 248 72 35
Nepal: Nepal Overseas Importers, Kathamandu Tel. (977) 1 225121
New Zealand: Spillanes Trading Co Ltd., Tel. (64) 92 76 15 80
Philippines: Greyhound Marketing Corporation, Manila Tel. (63) 2 241 67 05
Singapore: Ram Pacific Pte Ltd., Singapore Tel. (65) 741 00 20
Taiwan: Yoga Travelware Ent., Taipei Tel. (886) 339 600 99
Thailand: A.S.N. Int., Bangkok, Tel. (66) 228 15 111
China: J Anchor, Shangai, Tel. (86) 21648 10237

AFRICA TOP
Egypt: Zahran Trading Co. Alexandria Tel. (20) 3 42 66 664
Liberia: Razzouk Brothers Trading Corp., Monrovia Tel. (231) 222 485
Libya: Tasharokett Albaida, Tripoli Tel. (218) 21 44 40927
Mauritania: ETS. Mustafa Mohamedou, Nouakchott Tel. (222) 250 718
Morocco: Le Maroquin, Rabat, Tel. (212) 7 70 9311
South Africa: House of Busby Ltd., Johannesburg, Tel. (27) 11 6272727
Tunisia: A.M.D. Tunis Tel. (216) 1 575 244

NORTH AMERICA TOP
Canada: Samboro Luggage Canada Corp. Markham, Tel. (1) 905 305 1888
USA: Delsey Luggage Inc., Baltimore Tel. (1) 410 796 5655 (1) 800 558 3344

SOUTH AMERICA TOP
Argentina: Difupar, Bueno-Aires Tel. (54) 11 4552-3065
Chile: Maletas Chile, Quilpue Tel. (56) 32 943 969
Columbia: Waked, Bogota Tel. (57) 1 635 18 86
Mexique: Liverpool de Mexico, Mexico
Panama/Amerique Centrale: Waked, Colon, Tel. (507) 441 44 00
Paraguay: Monalisa S.R.L., Ciudad Del Este Tel. (595) 61 51 43 37

Canadian Delsey Service TOP

Our products are warranted against defects in workmanship or materials for the length of the warranty period as specified on the warranty card attached or enclosed with each product.

If ever a defect should arise, Delsey Luggage will repair or replace (at our discretion) your luggage and return it free of charge.

The warranty does not cover airline or other carrier damage or misuse. By the nature of its use, luggage is subject to normal wear and tear, Delsey is not responsible for this or damage to contents. Always inspect your luggage before leaving the terminal and act immediately to file a claim if your luggage has been damaged in transit.

All returns must be authorized before sending any product back: Please contact our Customer Service Department at 1-800-923-3388 ext. 33 Ian Shields or e-mail us at customerservice@samboro.ca - (Canada Only).

Returns to Samboro (Delsey) TOP

For returns on claims under warranty or for non-warranty repair due to misuse, please package your product for shipping and send freight pre-paid with a brief note and proof of purchase to:

For your convenience, you may be asked to send your luggage to one of our Service Centres located near you as listed below:

Samboro/Delsey Authorized Service Centres TOP

Alberta | British Columbia | Manitoba | Maritimes | Ontario | Quebec | Saskatchewan